Privacy Policy

kokbooks.com (referred as "KOKBOOKS") respects your right to privacy and is committed to protecting your personal information. This Privacy Policy outlines how KOKBOOKS collects, uses and manages your personal information.

We respect the importance of your privacy and that you have a right to make your own choices about how your personal information is collected and used. We acknowledge that when you provide your personal information, you do so trusting KOKBOOKS and unless you directly give KOKBOOKS consent to do otherwise, KOKBOOKS will only collect and use your personal information in accordance with this Privacy Policy.

We give you:

• • The right to be informed through this Privacy Policy, this website and our communications with you
• • The right of access to your information
• • The right to rectification of your information
• • The right to erasure of your information
• • The right to restrict processing of your information
• • The right to data portability should it be required
• • The right to object to usage and storage of your information
• • Rights in relation to automated decision making and profiling as relevant.

Collecting information about you

Except as stated in this Privacy Policy, KOKBOOKS will not collect or use your personal information without your consent. KOKBOOKS collects your personal information when you:

• • provide us your personal information and contact details;
• • order or purchase KOKBOOKS products and/or services
• • enter your personal information on the KOKBOOKS website
• • participate in a KOKBOOKS competition;
• • interact with us through social media (including Facebook and Twitter);
• • register on the KOKBOOKS website/s
• • contact us; we may also keep a record of that contact.
• • We will only collect additional personal information with your consent.

Information you give us

We collect and store all the information you enter yourself into your Account and Email Newsletter Preference center, including personal information such as your name, addresses, phone number, email address; information about your orders; personal communications with us; and your newsletter preferences.

We collect and store any information you give to us when you contact us through our customer contact channels eg phone, email, chat, contact center, social media; that is relevant to you or us for the purposes of updating your information, or improving our service to you or offering you new products and services if relevant.

Information from your use of our websites and services

We collect and store information about your usage of our website when you browse and shop with us. This includes technical information such as your browser type; device type; IP address; length of time you are on part of a page, a page and the site, and other technical information.

Information collected and stored from browsing our websites is anonymous unless you are logged into your account and have visited us before, in which case this information is associated with your account by cookies that our servers place on your computer so that we can improve your browsing and shopping experience and offer further service and products to you onsite; by email (unless you have unsubscribed from such services); by retargeting services on other platforms via cookies eg social media; and other online properties not associated with us also via cookies.

We collect and store the above information in server logs and our database.

KOKBOOKS use of cookies

Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. KOKBOOKS uses cookies to make your use of our website and services as convenient as possible, such as by customising your web browser's access so that you can maintain your wishlist and shopping cart when you next visit the KOK Books website. Cookies also enable KOKBOOKS to offer products and services for you on a more personalised basis.

KOKBOOKS uses web analytics tools, testing and other software that use cookies to improve your online experience, including the display of more relevant ads on other websites, based on your activities on your visits to the KOKBOOKS website. If you do not wish to receive any cookies you may set your browser to refuse cookies, however not all the functionality of the KOK Books website may operate as expected.

Using and disclosing your personal information

KOKBOOKS purpose in collecting your personal information is to provide you with:

• • The ability for you and KOKBOOKS to complete or progress your order or transaction with us
• • Information that interests you
• • Information about events; and
• • Special offers that are relevant to you

KOKBOOKS will not use or disclose any of your personal information without your consent, unless:

• • Required by law;
• • KOKBOOKS believes it necessary to fulfil the above purposes or otherwise to provide you with services or products which you have requested; or
• • To protect the rights, property or personal safety of other users of the website, any member of the public or of KOKBOOKS.

In seeking to give you the most worthwhile experience in using the KOK Books website, your personal information may be used to send you advertisements about products and services that we think you are likely to be interested in.

KOKBOOKS does not disclose your personal information to advertisers. We use the services of one or more trusted service providers located overseas to use and process personal information for the explicit purpose of fraud detection, transaction processing, or for providing a product or service to you, in accordance with applicable privacy and data protection laws. In order to operate the KOK Books website, fulfill the purposes set out above or otherwise deliver products or services, KOK Books will not otherwise disclose your personal information to other companies or third parties without your consent.

When KOKBOOKS will contact you

When you complete a purchase with KOKBOOKS, you are presented with a comprehensive way to manage what marketing communications you wish to receive - if any - from KOKBOOKS. Similarly, when you create an account or subscribe to KOKBOOKS’S newsletters, your preferences can be managed by you in their entirety.

Types of communications you may receive

• • Updated information about the KOKBOOKS website;
• • Information about our products and services which may interest you; and
• • Other information about upcoming events - such as discount promotions which may interest you.
• • Any communication enabled in the newsletter preferences area in your account

If you are receiving promotional information about KOKBOOKS and do not wish to receive this information any longer, you may remove your name from our list by visiting the KOKBOOKS website and updating your newsletter preferences in your account. Please allow up to 3 business days for this request to be processed.

You can access the information KOKBOOKS keeps about you

If at any time you want to know what personal information KOKBOOKS holds about you, you can log into your Account and view the information you gave us. If you have further questions, you can contact us by phone.

How you can control the information collected by KOKBOOKS

These are ways that you can control the information that may be collected and stored about you or your browsing activities.

Your Account

You can log into your account at any time and edit the information you have entered previously.

Contact our call center

You can contact our call center by any of the contact modes we offer to talk to a Customer Service representative about the information we have collected. We will delete information about your account or your entire account, except for information that is relevant to completing an order, or for legal or government purposes.

Your Email Preference Centre

You can log into your Email preference centre in Your Account and manage the types of communications you will receive from us that we have stored. You will receive advices about the status of any open orders until your order/s are complete.

Block or Delete Cookies

You can delete the cookies that our websites and associated services have placed in your browser. You should be aware however that your browsing or shopping experience may be reduced.

Use Incognito or 'Safe Browsing' mode in your browser

These modes allow you to browse the web without recording web pages and files in your browser. All cookies get deleted after you've closed all of your incognito windows and tabs and your bookmarks and settings are stored until you delete them.

Changing and updating the information KOKBOOKS has about you

If at any time you wish to change your personal information that is inaccurate or out of date, please contact our Customer Service team through your Message Center in your account, or by contacting our Customer Service team by phone and we will amend your personal information accordingly, or advise you how you can do this yourself within your account.

Deleting the information KOKBOOKS has about you or stopping any further advertising material or other communications

If you wish to have your personal information deleted, please let KOKBOOKS know by contacting our customer service team, and we will take all reasonable steps to delete such information unless it must be kept for legal reasons. If you do not wish to receive further advertising, marketing or promotional information from KOK Books, please log into your account and change your electronic newsletter preferences, or by clicking the Unsubscribe link that is on every electronic marketing or promotional email that KOK Books sends to you.

To stop any further print direct-mail marketing communications, please contact our customer service team.

Storage and security of your personal information

KOKBOOKS will do everything reasonable and in its' power to keep secure the personal information which KOKBOOKS holds about you. Access to this information is restricted only to KOKBOOKS employees who have specific authorisation. KOKBOOKS also continually endeavours to improve security safeguards using the most stringent, industry-accepted online security and internal processes. That said, KOKBOOKS will not be held responsible for events arising from unauthorised access to your personal information, but will do everything in our power to prevent it as a responsible, high-profile, Australian online retailer.

What to do if you have a problem or question

If KOKBOOKS becomes aware of any ongoing concerns or problems with the KOKBOOKS website, KOKBOOKS will work to address these concerns promptly. If you have any further queries relating to this Privacy Policy, or you have a problem or complaint, please contact KOKBOOKS.

Future changes

KOKBOOKS is committed to being India’s online bookstore. This means that KOKBOOKS business will continue to evolve and improve as new products, services and features are introduced. Accordingly, KOKBOOKS will review and update its policies as required. KOKBOOKS reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on the KOKBOOKS website.

This amended Privacy Policy will apply whether or not KOKBOOKS has provided you specific notice of any changes or updates.